Returns & Refund Policy

Last updated: August 2026

At Scafhold, we want you to be happy with your purchase. If something isn't right, we're here to help.

1. Return Eligibility

We accept returns for both defective and non-defective products.

To be eligible for a return:

• Your return request must be made within 14 days of receiving your order.
• Products may be returned if they are new or slightly used.
• The product should be returned with all original components where possible.

For hygiene and safety reasons, we reserve the right to refuse returns where a product has been excessively used, damaged through misuse, or altered after delivery.

2. Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us as soon as possible at hello@scafhold.com.

Where a product is confirmed to be faulty or supplied incorrectly, we will offer an appropriate remedy in accordance with your statutory rights. This may include a replacement, repair or full refund. If the fault is confirmed, we will also reimburse reasonable return postage costs.

Nothing in this policy affects your rights under the Consumer Rights Act 2015.

3. Change of Mind Returns

If you change your mind, you may return your order within 14 days of receiving it.

Returned items must be in new or slightly used condition.

Customers are responsible for the cost of returning unwanted items to us.

4. Exchanges

We do not offer exchanges.

If you would like a different product, colour or variant, please return your original order (if eligible) and place a new order through our website.

5. Return Process

To request a return, please email:

hello@scafhold.com

Please include:

• Your order number
• Your full name
• The reason for your return

Once your return has been approved, we'll provide instructions on where to send your item.

Returns should be sent using a tracked postal service where possible, as we cannot be responsible for items lost in transit.

6. Return Shipping

Unless your item is faulty, damaged or supplied incorrectly:

• Customers are responsible for return postage costs.
• We do not provide prepaid return labels.

7. Restocking Fees

We do not charge any restocking fees.

You will receive a refund for eligible returned products once they have been inspected and approved.

8. Refunds

Once your return has been received and inspected, we'll notify you whether your refund has been approved.

Approved refunds will be processed within 7 days to your original payment method.

Please note that your bank or card provider may take additional time to make the funds available in your account.

Original shipping charges are non-refundable unless the return relates to a faulty, damaged or incorrectly supplied product or where required by law.

9. International Orders

International customers are welcome to return eligible products under this policy.

Customers outside the United Kingdom are responsible for:

• Return shipping costs (unless the product is faulty or incorrect)
• Any customs declarations required when returning goods

We are not responsible for customs duties, taxes or fees charged by your local authorities.

10. Consumer Rights

If you are purchasing as a consumer, your statutory rights under the laws of your country of residence may apply. For customers in the United Kingdom, this policy does not limit or exclude your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

11. Contact Us

If you have any questions about returns or refunds, please contact:

Scafhold Ltd

Email: hello@scafhold.com